Social media house rules

Welcome to the official social media channels of Elmbridge Museum.

We use social media to share local history stories, highlights from our collections, information about exhibitions and events, and updates about our work in the community. We want our channels to be welcoming, informative and enjoyable for everyone.

Elmbridge Museum is a service of Elmbridge Borough Council. Like the Council, we are committed to being open, respectful and approachable online.

What you can expect from us

We will:

• share interesting content about Elmbridge’s history, collections, events and activities
• communicate in a friendly, respectful and professional way
• make our content as accessible as possible
• respond to questions and enquiries where we can
• direct you to the right council or museum contact when needed

What we ask from you

Please:

• be respectful to other users and museum staff
• keep comments relevant to the conversation
• avoid sharing personal or sensitive information
• respect copyright and intellectual property
• follow the rules of the social media platform you are using

Content we may remove

We may remove content that includes:

• abusive, threatening or offensive language
• personal attacks or harassment
• discriminatory or hateful comments
• spam, advertising or repetitive posts
• false, misleading or unlawful content
• copyright infringements
• material that could affect someone’s privacy, safety or wellbeing

Users who repeatedly break these rules may be blocked from our channels.

Complaints and enquiries

Social media is not the best place to make a formal complaint. If you wish to make a complaint about Elmbridge Museum or Elmbridge Borough Council, please use the Council’s official complaints process.

Privacy

Please do not share personal information, such as addresses, phone numbers or email addresses, in public comments.

Contact us

Email: ebcmuseum@elmbridge.gov.uk

Moderation

By interacting with our social media channels, you agree to follow these house rules. We may hide, remove or report content that breaches them and, where necessary, block users or refer matters to the police.