Accessibility statement

This website is run by Elmbridge Museum. We want as many people as possible to be able to use this website.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 working days.

For information about how to get to our sites please visit the venue links on the What’s On page. If you cannot view the maps or need any further information, please call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Ellie Darton-Moore, Museum Community Engagement Manager, or 01372 474586.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Technical information about this website’s accessibility

Elmbridge Museum is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We scan our website monthly using SortSite software, and proactively fix any issues that it finds. This scan checks against the following accessibility tools and guidelines:

WAI-ARIA 1.1, JAWS Screen Reader Compatibility, NVDA Screen Reader Compatibility, VoiceOver Screen Reader Compatibility, Section 508 of the US Rehabilitation Act – 82 FR 5790 (2017), Web Content Accessibility Guidelines 2.1 (WCAG 2.1 – 2018) Level AA.

We check against the following browsers (to latest version unless otherwise stated):

Android, Chrome, Edge, Internet Explorer (from V.11), Firefox, Opera, Safari, iPhone/iPad

We check for the following errors:

Server Configuration, Content Issues (UK English spelling), Blocked links, User defined errors, HTTP Status codes, IETF RFCs, Script errors

We check against the following web standards:

W3C CSS Validation, W3C Depreciated features, W3C HTML validation, HTML5

We also conduct less intensive daily performance scans, which highlight issues such as page-loading times and image optimisation opportunities.

Note: Whilst we do strive to achieve accessible content entry, it is possible that some content may be entered on our CMS that is not accessible at the time of entry, and therefore will experience a lag before being identified by our monthly scans and remedied.

As our scans are performed monthly, and any problems highlighted will then been to be scheduled in, it can be some weeks before a problem is identified and remedied.

It is also possible that some errors cannot be fixed, such as where third-party content is embedded that is not accessible to start with and cannot be edited.

Some errors, validation failures and warnings will be ‘false positives’ and thus not actually required to be remedied.

At all times, our ongoing commitment is to provide as accessible an online experience as possible for all who visit our website, on whatever device or software they choose to use.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Heritage collections

The Regulations do not apply to the reproduction of items in heritage collections that cannot be made fully accessible because of either:

  • the incompatibility of the accessibility requirement with either the preservation of the item concerned or the authenticity of the reproduction; or
  • the unavailability of automated and cost-efficient solutions that would easily extract the text of manuscripts or other items in heritage collections and transform it into content compatible with the accessibility requirement

“Items in heritage collections” means privately or publicly owned goods presenting an historical, artistic archaeological, aesthetic, scientific or technical interest and that are part of collections preserved by cultural institutions such as libraries, archives and museums.

The Elmbridge Museum collection is accessible through the online platform IMu which is compatible with the museum collection database EMu. For this reason it is not possible to change the way the collections are presented on the website. Elmbridge Museum will undertake regular updates to the collections management system to ensure use of the latest technologies.

Preparation of this accessibility statement

This statement was prepared on 14 July 2021. It will be reviewed annually.

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